REMINDER: A new self-disclosure form and variance request forms have been added under Applications --- Application forms, please be sure you are submitting the forms with the 2026 date or we will not be able to accept them.

7/8/2026 - Although WV CARES believed as of 6/30/2026 the fingerprint delay had been resolved, we are still identifying some issues with fingerprints connecting in the system. If you have applicant's whose fingerprints still have not connected, please send an email to wvcares@wv.gov with the applicant's name and DOB or the application number, so that we can further research the disconnect.

6/17/2026 Attention Providers: Please be advised that if you do not upload the variance request during the application process, then it MUST be emailed to varianceswvcares@wv.gov. It should not be uploaded to the profile after the application has been submitted, nor will it be accepted in this manner.

6/8/2026 Update to the WV CARES system:

Going forward, providers will be given a check box on the pre-employment page, asking if the applicant being entered is a 5-year reprint.

Additional questions presented during the application process include whether the applicant has been granted a variance in the past. If the applicant has been granted a variance in the past, the provider will be asked to enter the date of the last variance, if known. The provider will be asked to indicate whether the applicant has disclosed any disqualifiers that would require the filing of a variance at this time. Finally, the provider will be given an opportunity to upload a complete variance form prior to submitting the application.  You must check the box on the variance upload page to move forward with submitting your application, if you are not using the upload option.

All forms under Applications -> Application Forms have been updated with the state of WV Office of Inspector General seal/logo. All providers are expected to now use the updated forms. This includes the Self-Disclosure & Consent form that must be uploaded to each application. Please destroy any old versions of our forms that you may have on hand. As of July 1, 2026, we will no longer accept old forms.

Beginning 03/26/2026 – ALL providers will be required to upload their registry research results for the WV Sex Offender Registry and the National Sex Offender Public Website, proving that these tasks were completed.

PLEASE READ IMPORTANT MESSAGE:

IF YOUR APPLICANT APPEARS ON ANY OF THE REQUIRED REGISTRIES, THEY ARE NOT ELIGIBLE FOR EMPLOYMENT, REGARDLESS OF THEIR JOB TITLE OR POSITION FOR WHICH THEY ARE APPLYING. YOU MUST WITHDRAW THE APPLICATION AND INFORM THE APPLICANT. ANY PROVIDER THAT KNOWINGLY CLEARS AN INDIVIDUAL THAT SHOWS UP ON ANY REGISTRY, ONCE IT IS VERIFIED AS THE SAME INDIVIDUAL, IS IN VIOLATION OF THE WV CARES RULE AND WILL BE SUBJECT TO PENALTIES.

Please be advised that the Variance Request forms (Applicant & Facility) have been updated. Any outdated form dated April 1, 2026 or after, will require resubmission on the form which contains the WV OIG Seal/Logo. These forms are available under Applications tab, Application Forms in the WV CARES system. Please destroy all previous versions of WVC variance forms you have on hand.

Attention: Please be advised that our system will close all applications on your At A Glance that are in the Not Yet Submitted, Eligibility Determination in Process, Determination Available and Action Needed, and Eligibility Determination Complete that are 90 days old with no actions taken on your part.



7.31.2025 – ATTENTION: ALL PROVIDERS THAT HAVE DESIGNATED A BILLING ACCOUNT FOR YOUR PAYMENT OF THE WV CARES ADMINISTRATIVE/APPLICATION FEE.

You are to print your “WVDHHR PROVIDER BILLING REPORT” at the end of each month and mail this report in with your check or money order to the payment address listed on the WVDHHR PROVIDER BILLING REPORT. Please update anyone in your accounts payable department to take note of the only address where payments will be received by WV CARES. All other addresses are obsolete. Following this process is imperative for the WV CARES Accountant to properly credit your account in a timely manner.

PLEASE SEND ALL PAYMENTS TO:

WV OIG

ATT: WV CARES BILLING

2 Players Club Drive

Ste. 100

Charleston, WV 25311

If your agency has a billing account and you desire to change to have the Check/Credit Card/Batch options per application, please send an email to billingwvcares@wv.gov.

WV CARES operates under the WV Code §16B-15-1, et seq.

The WV CARES legislative rule can now be viewed under §71-11-1, et seq. These documents will be available under HELP in the top right of the website.

SCHEDULING TIPS:

IDEMIA CUSTOMER SERVICE 855 766 7746

* IDEMIA will only display dates that are available on their live calendar

* IDEMIA will use the selected method of contact to give notice of schedule changes

* If appointments are not available at your location, you may use a neighboring county

* IDEMIA may apply additional fees if an applicant is fingerprinted in another state

THIS IS THE WV CARES PRODUCTION SITE

To register for online training, please email wvcares@wv.gov and a staff member will email you a registration form.